GENERAL TERMS AND CONDITIONS
Tenissima j.d.o.o.
SECTION 1 – GENERAL PROVISIONS1.1. These General Terms and Conditions (hereinafter: the Terms) govern the rights and obligations between the company Tenissima j.d.o.o., Ulica Vilima Korajca 27, 10000 Zagreb, Croatia, OIB: 08923819558 (hereinafter: the Company) and any natural or legal person entering into a business relationship with the Company (hereinafter: the Customer).
1.2. The business relationship is established exclusively through a Customer inquiry, the preparation of an offer by the Company, and the explicit acceptance of the offer, in accordance with Article 247 of the Croatian Civil Obligations Act (Official Gazette Nos. 35/05, 126/21).
1.3. These Terms apply to all offers, contracts, and deliveries unless otherwise expressly agreed in writing.
2.1. A Customer may be::
• a natural person acting as a consumer within the meaning of Article 5 of the Croatian Consumer Protection Act (Official Gazette No. 19/22),
• a legal entity or a sole trader acting within the scope of their business activity.
2.2. The provisions of the Consumer Protection Act and Directive 2011/83/EU apply to consumers, while the provisions of the Civil Obligations Act apply to business entities.
3.1. A Customer inquiry does not constitute an obligation for the Company to issue an offer.
3.2. Inquiries are submitted electronically to the email address info@tenissima.hr and the Customer must provide the following information: first and last name or full legal name of the company, address and OIB (tax identification number), delivery address, contact telephone number, and email address.
3.3. The Company’s offer is valid exclusively for the period stated therein. If no validity period is specified, the offer shall be valid for 15 days from the date of issuance.
3.4. An offer becomes binding only upon the explicit acceptance by the Customer and confirmation by the Company, in written or electronic form.
3.5. Any modification of the offer by the Customer shall be deemed a new offer within the meaning of Article 282 of the Civil Obligations Act.
4.1. All prices are stated in euros (EUR) and include VAT, unless otherwise specified.
4.2. The payment deadline for invoices is 8 days, unless otherwise agreed.
4.3. In the event of late payment, the Company is entitled to charge statutory default interest in accordance with Article 29 of the Civil Obligations Act.
5.1. Delivery deadlines are up to 14 business days and commence upon receipt of the Customer’s payment based on the issued invoice.
5.2. Delivery costs are borne by the Customer.
5.3. Delivery is free of charge for purchases with a total value exceeding EUR 200.00.
5.4. The risk of accidental loss or damage to the goods transfers to the Customer at the moment the goods are handed over to the carrier, in accordance with Article 429 of the Civil Obligations Act.
6.1. The Company is liable for material defects in accordance with Articles 400–422 of the Civil Obligations Act.
6.2. The Customer is obliged to inspect the goods immediately upon receipt and notify the Company of any visible defects within 5 days from receipt. The damage must be described and accompanied by photographs of the damaged product. If the Customer raises no objections, it shall be deemed that the goods were accepted in proper condition and without any defects.
6.3. Complaints must be submitted in writing to info@tenissima.hr.
7.1. If the contract is concluded at a distance or outside the Company’s business premises, the consumer has the right to unilaterally withdraw from the contract within 14 days, in accordance with Articles 72–86 of the Consumer Protection Act.
7.2. The right of withdrawal does not apply in cases prescribed by Article 86 of the Consumer Protection Act (e.g. goods made according to the Customer’s specifications).
8.1. The Company shall not be liable for indirect or consequential damage, including loss of profit, unless the damage was caused intentionally or through gross negligence.
8.2. The total liability of the Company is limited to the amount paid for the specific goods or services.
9.1. All content, photographs, descriptions, and documentation are the property of the Company and are protected under the Copyright and Related Rights Act (Official Gazette No. 111/21).
9.2. Any unauthorized use without the Company’s prior written consent is prohibited.
10.1. The Company processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the Croatian Act implementing the GDPR (Official Gazette No. 42/18).
10.2. Personal data is used exclusively for the purpose of processing inquiries, offers, and the performance of contracts.
10.3. Supervisory authority: Croatian Personal Data Protection Agency (AZOP).
11.1. Either party may terminate the contract in accordance with the Civil Obligations Act.
11.2. The Company has the right to unilaterally terminate the contract in the event of non-payment, breach of these Terms, or abuse of the business relationship.
12.1. These Terms are governed by the laws of the Republic of Croatia.
12.2. The competent court in Zagreb shall have jurisdiction, unless a different jurisdiction is prescribed for consumers.
13.1. If any provision of these Terms is found to be null and void, this shall not affect the validity of the remaining provisions (severability clause).
13.2. The Company reserves the right to amend these Terms, with amendments applying from the date of publication.
This document is the intellectual property of Tenissima j.d.o.o. and may not be reproduced, distributed, or used without the Company’s prior written consent.